Privacy statement

Last updated: 16/01/2024

Your privacy is important to us. NEY & PARTNERS BXL makes strong commitments in that regard. This translates, among other things, through an important basic principle:
Your data therefore remain “safe” with us.

Thus, we take all appropriate measures to protect your privacy, in accordance with the Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter, the ‘GDPR’) and national implementing legislation .

This Privacy Statement describes, inter alia, for what purposes, and on what legal basis NEY & PARTNERS BXL processes your personal data, for how long it is kept and what your rights in this regard are.


    NEY & PARTNERS BXL having its registered office at CHAUSSEE DE LA HULPE 181, 1170 BRUSSELS, with company number (hereinafter “we/we/us”), as data controller, takes the necessary measures to protect your privacy in accordance with the Privacy Law.

  2. What personal data do we collect?

    Data you communicate to us

    To use certain Services, you will need to provide some personal information, such as your name, first name, delivery address, account or credit card number.
    When using our Services, we collect the data you introduce.
    We may also collect personal data if you interact with us, for example if you send an e-mail with questions about our Services, or through cookies. For more information on the processing of personal data through cookies, please consult our cookie policy.
    For NEY & PARTNERS BXL Data: name, first name, address, delivery address, account or credit card number, telephone number, e-mail address, product purchased, choice of language.

  3. Why do we use this personal data, and on what legal basis?

    1. Because it is necessary to perform the agreement between us:
      The following processing operations are necessary for the performance of the agreement. In these cases, if you do not provide the personal data or do not allow us to process it, we will unfortunately not be able to provide you with the Services:

      • Set up and maintenance (including prevention and troubleshooting) of the Services.
      • Use of personal data for billing purposes
      • To answer any requests for support or information related to NEY & PARTNERS BRUSSELS or the Services;
      • For other compatible purposes to the extent necessary to provide the Service.
    2. Based on our own legitimate interest as a company
      Certain uses of your personal data by NEY & PARTNERS BXL are in our legitimate interest to improve the Services and to safeguard our own legitimate interests in this regard.
      In this context, we process your personal data for the following purposes:

      • Customer management
      • Personalisation, contact and interaction with you within your chosen Service based on the personal data and the use you make of the Services To prevent and detect misuse or fraud and to improve security.
    3. Pursuant to a legal obligation
      In certain circumstances, NEY & PARTNERS BXL is required by law to process certain data, e.g. in relation to the preparation and storage of invoices.
  4. Information around specific contact details

    • If you provide us with your phone number: NEY & PARTNERS BXL may contact you by phone in connection with your purchase. Can you get phone calls from us, with information about our Services.
      If you no longer wish to receive telephone calls from any company, you can notify us via the do-not-call-me list: In addition, you can easily let us know via e-mail to after which we will no longer do so.
    • If you tell us your e-mail address: NEY & PARTNERS BXL may contact you via email, in connection with your purchase. Can you receive emails from us, with information about your purchase.
    • If you tell us your postal address: NEY & PARTNERS BXL may also contact you by post in connection with your purchase.
      If you no longer wish to receive publicity via letter from any company, contact Robinson List:
  5. To which third parties, if any, will this data be passed on?

    1. Suppliers
      NEY & PARTNERS BXL uses other companies, agents or service providers to perform certain services on its behalf or assist it in providing Services. For example, NEY & PARTNERS uses suppliers to deliver your purchase, process credit card transactions and mitigate fraud on credit card transactions or other payment methods, provide customer service, collect debts. These suppliers may access your personal data or other information in the course of providing such services.
      By default, we allow our suppliers to process your personal data only to the extent necessary for the provision of their services.
      If a supplier wishes to process your data for purposes other than the provision of their service (e.g. to communicate about their own services to you), your data will only be passed on to them with your consent.
    2. To authorities
      We may share or transfer personal data, including the content of your communications:
      To comply with the law or respond to legal process or legal requests, including law enforcement and government agencies;
      To detect, prevent or otherwise address fraud and technical security issues; or
    3. To (organisations in) third countries
      We transfer your personal data to processors or controllers in third countries only insofar as we are legally entitled to do so. We do not do so as a matter of course, but only if such processing is necessary for the intended purposes.
      To the extent that such transfers are necessary, we take the necessary measures to ensure that your personal data are highly protected and that all transfers of personal data outside the EEA are lawful. If a transfer is made to a country outside the EEA, for which the European Commission has not determined that the country provides an adequate level of protection, the transfer will always be subject to an agreement that meets all requirements for transfers to third countries, such as the approved standard data protection provisions adopted by the European Commission. The standard clauses approved by the European Commission.
  6. Security of personal data

    We attach importance to the security of your personal data. We therefore use various security technologies and procedures to appropriately protect your personal data from unauthorised access, use or disclosure. For example, we store personal data you share with us on computer systems that have restricted access and are housed in secure premises.

  7. Preservation period

    We keep your data for a period of 24 months.

  8. Your rights

    You have the following rights in relation to our processing of your personal data under well-defined conditions:

    1. Right of access:
      You have the right to obtain information about whether or not personal data about you are being processed, and where this is the case to access it. If we cannot give you access to your personal data (e.g. because of legal obligations), we will let you know why this is not possible.
      You can also obtain a free copy, in an understandable form, of the personal data processed. Please note that we may charge a reasonable fee to cover our administrative costs for each additional copy you request.
    2. Right of improvement:
      You have the right to have incomplete, incorrect, inappropriate or outdated personal data removed or corrected. We will then correct or delete this information as necessary within the time limits set by law.
    3. Right of erasure:
      You have the right to obtain erasure of the personal data concerning you in certain cases. For example, when the use of your personal data is based on consent and you have withdrawn your consent, when this data must be deleted because of a legal obligation or when the data has been processed wrongly.
    4. Right of limitation:
      You have the right to restrict the processing of personal data concerning you in certain cases. For example:
      If, in your opinion, the personal data are not correct and for the period of time necessary for NEY & PARTNERS BXL to verify the accuracy of such personal data;
      When the processing is unlawful but you do not want the data deleted;
      If you consider that our legitimate interest is unfounded, for the period necessary to verify the consideration.
      Your personal data will be retained in such case, but will be used by NEY & PARTNERS BXL only in limited cases (following your consent, as necessary for our defence in court…).
    5. Right of objection
      You have the right to object to the processing of your personal data in certain cases, based on your specific situation, for example:
      Where the processing is based on the legitimate interest of NEY & PARTNERS BXL
    6. Right to transferability:
      You have the right, in certain cases, to obtain the personal data concerning you that you yourself have provided to NEY & PARTNERS BXL in a structured, common and machine-readable form, and to transfer it to another controller.
    7. Right to withdraw consent
      To the extent the processing is based on consent, you have the right to withdraw your consent at any time Withdrawal of your consent does not affect the lawfulness of any processing we have carried out before the withdrawal or the processing of your personal data carried out on legitimate grounds other than your consent.
    8. Right to lodge a complaint with a data protection authority.
      If you have a complaint or concern about how we process your Personal Data, we will endeavour to address those concerns. If you feel that we have not adequately addressed your complaint or concern, you have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.
  9. How will your personal data be secured

    NEY & PARTNERS BXL has implemented the necessary security measures to prevent the loss, unauthorised use or alteration of information it receives on its websites.

  10. Modification of the Privacy Statement

    We will update this Privacy Statement from time to time, for example in the context of changes to its services. In this case, we will update the date at the top of this document to the date of this latest update. If there are significant changes in the Privacy Statement or in the way we use your personal data, we will notify you by posting a notice of the changes before they take effect or send you a notification via email.

  11. Contacting us

    If you have a question about this Privacy Statement, you may contact NEY & PARTNERS BXL in the following manner:

General additional information on privacy protection can be obtained from the Data Protection Authority: